Users are unable to log in to FusionAuth
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Our company has two instances of FusionAuth running, a Dev and a Prod. While our Dev instance is working without any issues, we are running into problems with getting access to the Prod instance. Only one user has been able to log in and all others (including new users they created) have been unable to reach the FusionAuth Dashboard, receiving the "Invalid Credentials" error message. We could desperately use some help troubleshooting the problem and getting access sorted for some other users.
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@john-spellman can you tell us a little more about your set up and situation? Was it working before? What changed? Can the one user still log into prod? The more detail you give the easier it will be for someone to help. Please do not post any passwords or secrets.
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@mark-robustelli We were able to get a user who did have Prod access to create new users who were able to log in, so this is likely a case of user error here. We do have a different issue ongoing which we could use some help with not in a public forum.
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@john-spellman I'm glad you have access to the instance. If you need help in a non public forum and you have a paid plan which includes technical support, please open a ticket via your account portal.
If you don't have a paid plan and still want the private support, please check out theEssentials Plan. You will get private email support with that.
Other than that, I would recommend posting the issues here and removing any sensitive info.
Also, based on your request, be very careful of anyone reaching out to help privately. I like to believe the world is a good place, but there are bad actors out there looking to take advantage of people in your situation.
